REPORTS TO: Community Provider Engagement Specialist, NYS Trauma Informed Network and Resource Center
CCSI SERVICE LINE: Consulting Services
DATE: February 2023
LOCATION: Rochester, NY
ABOUT CCSI: CCSI is a not-for-profit management services organization with a special focus in the area of behavioral health and human services. We help provider agencies, local and state government, and other not-for-profits deliver programs and services that improve health and quality of life for the people they serve. Our administrative offices are in Rochester and we work with customers and communities across New York State. Our customers are our partners, and we work hard to develop the longstanding, productive relationships needed to support high quality services.
CCSI’s culture is one that values integrity, innovation, community connectedness, and exceptional customer service. We are committed to maintaining a diverse workforce, an inclusive environment, and efforts aimed toward dismantling structural racism. Our people make CCSI what it is and in turn, we strive to create a work environment that supports both personal and professional growth. We work hard and appreciate the importance of wellness through work/life integration.
ABOUT THE NEW YORK STATE TRAUMA INFORMED NETWORK AND RESOURCE CENTER: CCSI has worked in partnership with NYS Office of Mental Health in the development and implementation of the Trauma Informed Network (TIN) across New York State since its 2018 inception. The purpose of the NYS TIN is to advance an understanding of trauma, the use of trauma-informed principles across sectors, and the availability of trauma-informed care throughout NYS. In addition, the NYS TIN provides a formal mechanism to connect traumainformed leaders and practitioners across NYS and supports their ability to collaborate, leverage successful strategies, and learn from each other. The Network is expanding to a capacity building Resource Center including development of informational materials, providing technical assistance and training, and mobilizing educational/information materials and resources to support a timely response to traumatic events within New York State.
ABOUT THE POSITION: The Community Provider Engagement Specialist will lead network development/provider relations across regions, with a specific focus on identifying community-based organizations who serve diverse populations and underserved communities. In addition, the Community Provider Engagement Specialist will support promotion of Trauma Informed Network and Resource Center (TINRC), facilitate and support community-based organization connection to TINRC networking and learning opportunities, create opportunity to amplify the equity focused, trauma-responsive work of community-based organizations and assist in developing and curating resources that meet the needs of community based organization.
SPECIFIC RESPONSIBILITIES INCLUDE:
- Lead implementation of the outreach and engagement strategy, providing targeted outreach to the individuals and organizations not currently engaged in the NYS TINRC as informed by the strategic planning process
- Lead recruitment of additional Advisory Council members across sectors and communities that are currently un/under-represented, so that decisions are driven by a diverse stakeholder group
- Establish relationships with the community based organizations that serve priority populations such as under-represented geographic regions in the state and or those working with marginalized populations located throughout the state
- Work closely with our marketing agency partner to develop and utilize resources that are uniquely designed to engage the priority populations identified.
- Contribute to the development and deployment of educational materials, practical tools and resources around trauma-informed principles and care for the public, organizations, and employers.
- Support identification of community-based organizations to partake in the Trauma Responsive and Resilience Informed Care training and utilization of the Trauma Responsive Understanding Self-Assessment Tool (TRUST)
- Support implementation of new, innovative strategies for engaging new audiences, includes social media and podcast, particularly highlighting the work of organizations that are engaging in trauma-informed, equity-focused work.
- Fulfills other responsibilities as assigned.
To be successful in this position, you will need competence in:
- Demonstrated knowledge and understanding of underserved communities and their populations and the associated trauma along with their assets and resilience
- Understanding of the regions of NYS and their cultural nuances
- Communicating effectively; excellent verbal and written communication skills.
- Skilled presenter/educator; able to effectively engage a broad audience both in person and via other communication channels.
- Excellent meeting facilitation skills.
- High level of interpersonal skills with ability to build collaborative relationships.
- Excellent organizational skills as evidenced by the ability to develop and implement tracking mechanism for work projects.
- Striving for self-development and taking initiative to be resourceful.
- Problem-solving and ability to work both independently and as part of a team.
- High degree of comfort with standard software packages, including Excel and PowerPoint.
- Experience and success with facilitation and coordination via Zoom platform
EDUCATION AND EXPERIENCE:
Bachelors’ degree plus 3 years of experience working with community-based organizations in a community advocacy or networking supporting role , or equivalent education and work experience (see CCSI’s equivalency chart).
Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.
GUIDING PRINCIPLES FOR SUPERVISORS:
- Consistently models CCSI’s Operating Principles: Excellence in Customer Service, Collaboration, Individualized Work/Life Integration, Integrity, Innovation,
- Community Connectedness, Honoring People and Their Work, Diversity and Inclusion
- Meets regularly with team and individual team members to listen, encourage open communication, provide feedback and recognize achievements
- Engages and guides team members in establishing annual performance objectives and holds them accountable for achieving these objectives
- Practices CCSI’s internal operational and financial processes and systems on a timely, consistent basis
- Utilizes regular time and resources for self and direct report training, learning, and development, ensuring that new knowledge and skill are shared and applied on the job
The responsibilities listed for the position are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position description does not constitute an agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.